Refund Policy

priemb+ (hereinafter referred to as "the Company") has established the following refund policy for the processing services it provides. 1. Refunds and Returns As our processing services are, in principle, made-to-order and custom-made, we cannot accept returns or refunds due to customer reasons. Please understand this before placing your order. 2. Defects Due to Our Responsibility In the following cases, we will verify the details and respond with reprocessing or a refund: * If processing different from the order was performed * If there is a clear processing error or defect * If damage or soiling is found upon arrival of the product * Differences in color, texture, and finish due to material characteristics or data content do not constitute defects. 3. Contact Deadline If there is a defect, please contact us within 7 days of receiving the product using the method specified by the Company (inquiry form or email). We may not be able to respond if the deadline has passed. 4. Return Shipping In the case of a defect due to the Company's responsibility, we will bear the shipping costs for the return. Please note that we may not be able to process returns if they are sent back without prior notice. 5. Refund Method In principle, refunds will be made using the same method as the original payment. The refund will be processed within a reasonable period after we have confirmed the details. 6. Examples of Cases Not Eligible for Refund The following cases are not eligible for refunds or reprocessing: * Problems caused by data or materials provided by the customer. * Differences in image, size exchanges, or misunderstandings of the order. * Products that have been used, washed, or processed. * Problems due to misunderstandings regarding the finish other than those based on the specifications and precautions agreed upon in advance.